How can I place an order?

If you are ordering in the USA or Canada:

1. You can place an order on our e-commerce.

2. Mail your PO to sales@kurabiotech.com.

3. Fill out the contact form above. 

If your order is international:

1. Mail your PO to sales@kurabiotech.com.

2. Fill out the contact form above.

What happens if I don't receive a PO confirmation?

You can send an email to sales@kurabiotech.com and request a formal order acknowledgment.

How can I track my order?

Our preferred shipping company is FedEx. When the order is shipped, you will receive an email with the tracking number and a link to track the package.  You can also track your shipment at https://www.fedex.com/apps/fedextrack/. If you haven’t received the tracking number within the standard lead time, please email sales@kurabiotech.com and ask us.

Can I get free samples?

Yes, we provide free samples so you can perform validation. Please use the following forms to request a sample: 

What should I do if I receive a different order?

Please let us know immediately at sales@kurabiotech.com or by phone at +1 (562) 523 5199.

What should I do if I receive an invoice with incorrect information/prices/quantities/etc?

Should there be any issues with your invoice, please contact us at sales@kurabiotech.com or by phone at +1 (562) 523 5199.

How long is the lead time for my order to arrive?

The standard lead time for retail orders within the US and Canada is 2-5 business days. 

For orders outside of the US please get in touch with sales@kurabiotech.com for lead times.

What happens if the shipment arrives with broken or damaged products?

You can ask for a replacement of the product (no shipping charges) or a credit note for the broken or damaged product.

Which shipping companies does Kura Biotech use?

We usually use FedEx, but we occasionally use UPS or DHL as well. If you prefer a specific shipping method, please let us know.